Keen2 Setup

Welcome to the Keen family!
Ready to set up Keen2? 
Here's what you need to know!

Day 1

Charge Keen2's Battery



How to Charge Keen2

  • Connect Keen2’s base to a power source, like your computer or a wall adapter. Line up the three dots on the back side of Keen2 with the three pins on the Keen2 Charger Base. You will feel a slight magnetic pull when they are properly aligned. The time will also show on screen as confirmation that Keen2 is charging.

     

  • IMPORTANT: The first time you charge Keen2, the time may not appear, or the date/ time will show as Jan 01 12:00. If the time does not appear AND you feel a vibration when you push the Keen2 bracelet button, this indicates your Keen2 is on outdated firmware and needs an update (see “Update Your Keen2 Bracelet” section). If the time shows Jan 01 12:00 it means the battery has fully died and the time counter has stopped. After you connect your Keen2 bracelet to the app, the time will sync to match your phone.

     

  • Keen2 should fully charge in two to three hours.


    Keen2’s battery life is approximately two days, with active use. We recommend charging Keen2 each night so it’s ready to help you build awareness and control each day.


    🔥 HOT TIP: Charge your phone, charge Keen2. Get in the habit of charging Keen2 every night, next to your phone. In the morning when you grab your phone, put on your Keen2!


Download Keen2's Mobile App


 

How do I find Keen2's Mobile App?

  •  Look for this icon in the app store!

  • Click to download HabitAware Keen2's training & tracking app, from the Apple App Store or Google Play Store, or search for “Keen2.” Look for this purple app icon to ensure you download the "Keen2" app, and not the app for the original "Keen" bracelet.

  • iOS users:  Devices require iOS 13.0 or higher. 

    Please turn ON Bluetooth, and Allow Push Notifications. 

    Android users:  Devices require a minimum of version 6.0 (Marshmallow).

    Please turn ON Bluetooth and GPS, and Allow "Location Services," as this provides Bluetooth access permission.

    You DO NOT NEED TO "PAIR" the bracelet via Bluetooth settings. Please close the message without entering a code.

Create your HabitAware Account



How to Set Up Your App Account
  • After opening the app, you will need to create an account by entering your first and last name, email address and a password with 8+ characters, including 1 uppercase, 1 lowercase and 1 symbol. You will then receive an email with a unique code to confirm your account and gain access to the app!


Complete the Keen2 App “Get Started” Courses


We know you are excited to get your Keen2 bracelet set up for your specific scanning motions, but PLEASE, start at Get Started! The app is presented as short courses. We designed these courses in collaboration with psychologists. By taking time to go through them, you will gain valuable knowledge and insights to shift your mindset and better understand how to use Keen2 to empower lasting behavior change.

 


Understand How To Navigate The App


The most important thing to know is what each icon in the footer is.

The left (brain icon) takes you to the COURSES screen, to gain more insight into your BFRB and Keen2 experience. The right (graph icon) takes you to the DASHBOARD screen, to track your behavior. The + icon in the center lets you manually log an incident of your behavior, and journal your location, mood, and anything else you’d like to add. This information will be added to the dashboard.

Whichever screen is selected will be highlighted, so in the above screenshot you can see that the dashboard screen is selected.

Walk Through the App Layout With Us
  • The first thing the Keen2 will ask you to do is to sign in or create a new account.

     

    If this is your first time using Keen2, please create an account.  


    Once you are logged in, you’ll be taken to the Courses screen.


    The Courses screen provides a variety of informational presentations for you to better understand BFRBs, the psychology of recovery, and how to make Keen2 work for you. It can be helpful to go back and review these courses every now and again to instill the information in your mind.


    The person icon at the top of this screen will take you to the Account Settings screen.


    From this screen, you’ll be able to edit various important details about your account including your password, email, and notification settings. Press the x in the top left corner to return to the Courses screen.

    Let’s navigate to the Dashboard screen.


    Clicking the dashboard icon in the bottom right corner will take you to the Dashboard. It looks like a bar graph.



    This is the dashboard screen. The graph on top shows you how often, and how much you have been exhibiting your behavior. Tapping into a specific point on the graph (circled in red) will show you more details, and here you can edit each point to include your location and your mood.


    You can adjust what information the graph shows you in a couple of ways. On the top of the graph, you’ll notice that different behaviors are listed.


    If you select just one of the behaviors, the graph will only show you each incident of that specific behavior. The key here is making sure your incidents are properly tagged with the behavior you exhibited. If you do multiple behaviors, this is a very convenient way to compare!


    At the bottom of the graph, you can toggle between time frames to see your progress at a wider scale. Additionally, if you swipe on the graph itself, you can view previous weeks/months/years.

    The timer at the bottom of the screen labeled “I’ve been HabitAware for:” counts how long it’s been since you’ve performed your behavior. It’s meant to be an encouraging way to motivate yourself and increase your streak!

    Pressing the “Refresh Bands” at the top of the graph will reconnect your Keen2 bands to your phone.


    Pressing the Keen icon in the top left corner of the dashboard will take you to the Band Settings screen.

    The Band Settings screen allows you to edit your band to your preferences.


    You can rename your band and edit the settings on your behavior. Please watch the Adjust Keen2 Settings tutorial for more information on how to adjust.

    The gear icon in the top right of the dashboard screen allows you to Log Out or Reconnect to Cloud as a means of backing up your data.


    Lastly, tapping on the “+” icon in the footer will allow you to manually input an instance of your behavior. This is useful if you know that you had a pulling/picking/biting episode, but forgot to wear your Keen2, or it was charging, etc.


    When inputting your episode, please take care to fill out all of the details, so that when you look back you’ll have lots of data to compare!


Update Your Keen2 Bracelet


If you just received your Keen2 bracelet, it is likely that the bracelet needs a Firmware Update.

If so, a full-screen pop up should notify you that this is the case.

 

How to Update Your Keen2 Bracelet
  • To check for this, please open the "Connect and Record Gesture" Course, and wait a few seconds. If your bracelet needs to be updated to the latest firmware, a full-screen pop up (shown below) will slide up and ask you to "Activate Keen’s Update Mode.”

     

    Follow the on-screen instructions by placing the Keen2 on its charger, keeping Keen2 close to your phone and staying on the app screen until the process is complete. Then click the purple “Update Band” button. 


    For existing Keen2 users, we will push firmware updates from time to time to improve the experience. IMPORTANT: Unless otherwise noted, these firmware updates will erase ALL gesture recording and data from the bracelet, and you will need to re-train your gestures after the process is complete.

Understand How Keen2 Detects Your Gesture


Keen2’s gesture detection is only as good as the wrist-based motion you provide. A good training is the foundation of Keen2. Here is what Keen2 is looking for to create an accurate gesture calculation:

 Repetitive Wrist Movement
 Wrist Angle
 Wrist Speed

Record Your First Gesture To Your Keen2 Bracelet


 

We also have recordings of Webinars where we teach Keen family members how to program Keen2 for specific behaviors: 





Go through the “Connect & Record Gesture” Course to Setup Your Keen2!

Here is a less technical, but more detailed description of what Keen2 is looking for:

 

  • ONE scanning motion:  Keen2 is sensing your wrist and finger's movement of what you do as you are scanning your hair, skin, or putting your fingernail or cuticle in your mouth.  NOT the movement of you bringing your hand to your face, just that little movement when your hand is already there, before you pick, pull, or bite.
  • ONE angle that you pull, pick, or bite at: the angle that your wrist is at when performing these behaviors. To keep that angle consistent, please choose one spot on your face, or head, to bring your fingers to, and keep it to about the size of a quarter or silver dollar.
  • ONE constant speed: The speed of what your wrist is doing when you're performing your scanning behavior. Continue to move your wrist at a consistent speed for the entire training period.
  • Let's break it down further:

    • ONE scanning motion

      We want Keen2 to gently vibrate before we pull, pick or bite, not after! That is why you train the scanning motion, so it can catch us beforehand.

      Here is an example of the parts of a full BFRB expression (in this example, hair pulling from scalp):


      Experience the trigger
      Hand reaches for scalp
      Fingers search hair for hair to pull (Scanning Motion)
      Fingers wrap around hair, locking.
      Hand moves back down, effectively pulling hair
      Individual inspects the hair, fiddles with it, or drops it.

      What we want to train for is that bolded section - the fingers searching for the hair to pull. Translate this into skin picking, and it’s fingers looking for the patch of skin to pick. Into nail biting, and it’s the nail settling in between the teeth.


      Since that is the moment that we want Keen2 to bring us awareness, that is the only movement that we’ll train. It might feel unnatural, but for the entire 15-second training. Please resist the urge to scratch your nose, change positions, and complete the BFRB expression!

      ONE wrist angle

      Now that we know what part of the movement to focus on, let’s talk more about the position that Keen2 is looking for. So that Keen2 can tell when you’re pulling your hair vs similar motions, like pulling pet hair off of your clothes, Keen2 looks for the angle of your wrist when you’re training.

      If you are sitting straight up at your desk, leaning back on the sofa, or lying on your side - these are all different angles for your wrist. So, for the first training, choose ONE spot where you think you pick, pull, or bite, and physically SIT IN THAT position to train for best accuracy.

      ONE wrist speed

      Like stated above - this one is straightforward. Keen2 looks for the speed that your wrist is moving, so stay consistent here, too. If you stop suddenly in the middle of your training, Keen2 will get confused, and might average your speed to something slower that won’t pick up your behavior.


      IF YOU NEED HELP -- schedule a training call - habitaware.com/training-call


    Test If You Need To Adjust Your Gesture’s Detection Settings


    Test your Training to see if your bracelet needs adjusting.

    Some common false alarms that individuals get are texting, talking on the phone, and drinking water. Take a few minutes to test each one of these to make sure Keen2 isn’t sending you too many false alarms!

    Keep in mind that our goal is 80% accuracy. One-off vibrations are meant to be celebrated as "YES! My hands are away from my danger zone! & I'm doing the hard work of taking control!" If there is a constant or frequent vibration, like when on the phone, we can then use detection settings to help mitigate.

    Mindset is a big part of false alarms. In addition to 80% accuracy, sometimes adjusting YOUR settings is easier than adjusting Keen2’s. We think of it as a cost/benefit analysis. Since Keen2 is a machine, and you’re a person, it won’t be perfect - but it will be pretty accurate! So, when you’re resting your hand on your cheek, or adjusting your hair, we consider that a win. Keen2 is letting you know your hand is near your danger zone. For Ellen, our Director of Awareness, Keen2 sometimes vibrates when she is on the phone. But, since Keen2 catches her at other valuable times, she adjusts her positioning, instead of trying to get Keen2 to be perfect. She holds her phone at a different angle, or switches hands completely.

    Learn How to Keen2’s Settings.
    • Watch the “Adjust Keen2 Settings Tutorial” Under the Connect & Setup Keen2 category of the courses, or watch the tutorial below:

      Now that you’ve got all the knowledge you need, press the Keen2 icon in the top left corner of your screen. This will bring up a screen where you nickname your bracelet, and add danger zones. Select the danger zone you wish to adjust. Here, you can adjust things like how the vibration feels, the danger zone nickname, and detection settings (to help mitigate false alarms).

      Under vibration settings, you will see different buttons for “intensity” and “duration”. Play around with these options to see what sort of vibration feels comfortable for you.

      Gesture detection settings are here:

    •  

      If you get vibrations AWAY from the danger zone, shift Zone Range to narrow.

      If you get vibrations NEAR the danger zone, first decide if they are "good" false vibrations. What I mean by that is, I would get my vibration when my chin rested on my hand. That put my fingers really close to my eyebrows, so that vibration was a welcomed reminder. If it's not a "good" false vibration, you can take motion sensitivity down by 1pt and test to ensure you still get the vibration when you need it. Keep doing this until you hit a sweet spot.

      We know this process can be kind of difficult, and are always working to better communicate it! For now, if you have questions, feel free to reach out to support@habitaware.com

    A note about false alarms: the 3 types

    • We are humans making tech, it's not going to be perfect. The goal is enough true alerts to help you build awareness and cue you to take care of yourself and as few false alarms as possible. There are 3 types of false alarms:


      Good ones: these are the ones where your cheek is resting on your hand, they're good because the hand is soooo close to the hair then. Use them as your cue!


      One-off alarmsL these happen as 1 instance when reaching or drinking, celebrate them, YAY! My hands are away from my hair.


      Constant false vibrations: over and over while typing or driving. Use the Motion Sensitivity / Zone Range to reduce them OR re-train.


      IF YOU NEED HELP -- schedule a training call - habitaware.com/training-call


    Know What The Button is For


    The button on the side of Keen2 will negate a vibration, so that if you press that button after Keen2 vibrates, it won’t be added to your data. This could be for interventions, or false alarms.

    An “intervention” is when you catch yourself about to engage in the unwanted hair pulling, skin picking or nail biting and Keen2 catches it too (vibrates) BUT you do something else instead. Celebrate the moment by pushing the button on Keen2's bracelet to remove that from your vibration count for the day, and maintain your in-app streak!

    Keen2 - like nothing in life - isn’t perfect. We aim for 80% accuracy. So, when Keen2 vibrates at a time where you aren’t doing your behavior, this is a false alarm. Just press the button on Keen2’s bracelet to remove that vibration. That way, it won’t be included in the data on your Keen2 app.

    This icon means the vibration has successfully been removed from your daily tally:


    Know How to Use Keen2's Screen

    To view Keen2’s screen, just give your wrist a flick and the screen should activate and show you the time!

    To cycle through the screens, tap the screen. Keep in mind that Keen2 is not “touch sensitive,” it’s “tap sensitive,” so if the screen isn’t changing, try tapping harder. It’s triggered with some movement.

    Here is a guide to what each symbol means:

    Keen2 Watch Screen Symbols


    View Watch Screen Tutorial

    Keen2 is WATER RESISTANT* not WATERPROOF.

    Keen2 has been tested to withstand a 10-minute shower. So vigorous hand washing, quick showers, and getting caught in the rain shouldn't cause problems.

    IMPORTANT: We do NOT recommend taking Keen2 for a swim. It is likely that Keen2 will stop working if you submerge Keen2 in water completely.


    Day 3

    NOW START BUILDING AWARENESS! 

    Use Keen2's vibration as your "hug" on the wrist to bring you to awareness and remind you to take new, healthier action.

    Being aware that you’re performing your behavior is only half the battle. What next? How do you actively stop? Sometimes, while it feels like you are aware that you’re pulling, picking, or biting, your brain is still on autopilot. The driving urge is still that you want that instant relief, so you continue, even though it goes against what another part of you truly wants - to stop the consequences of your body-focused repetitive behavior.

    So we need to learn how to access your future mindset, prioritizing your overall mental health over your soothing strategy, in the moment. That’s why we call Keen2 your “self-care alarm.” It doesn’t stop you, but it acts as a cue to remind you to take a step back and ask yourself, is what I’m doing now truly helping me in the long run?

    When you’re able to identify that no, this self-soothing is only helping me in the moment but ultimately causing me more problems, then you can allow yourself to look for another self-soothing outlet, or a “replacement strategy.”

    Learn More about Replacement Strategies

    • There is a replacement strategy built right into your Keen2 device. Tap Keen2’s screen to rotate through the screens- there’s a step tracker, to encourage you to get up and take a walk when your hands are feeling restless. The screen showing your steps will also have icons of footprints.

    •  

      But that’s not the only strategy! We recommend that you create one or more “Pause Packs”, a little bag full of helpful items to carry with you, so that when you catch yourself falling into your BFRB, you have alternatives to keep your hands busy. We recommend putting things like your favorite fidget, hand cream, and a worry stone.

      HabitAware offers our own version of a pause pouch, with a special booklet designed to help you take a moment for yourself! It is included with the Habit-Reversal Training and Retrain Your Brain bundles.

    •  

      Remember that there isn’t one right way to replace your behavior. You’ll try different things and learn what works for you! Something might work some days, but not others. It’s good to have options, and be open to trying new strategies.

    We're here to help with Peer Coaching

    • HabitAware was created out of personal need, and we've had plenty of experience with BFRB journeys - not just from our Keen family, but through our team's own struggles with BFRBs, too. We have found that the best way to conquer any obstacle is with the support of others!


      We offer a Virtual Peer BFRB Coaching Package that includes three (3) 30-minute peer coaching calls with Aneela Idnani, HabitAware Founder in Trichotillomania Recovery or Ellen Crupi, HabitAware Director of Awareness.


      This one-to-one peer-based program will coach you through shifting mindset, practicing healthy strategies and creating your personal roadmap to recovery.


      Reviews of our Peer Coaching Package:


      "It was motivating for me to talk to someone about using my Keen and about ways to retrain my brain. I think it's easy to buy the Keen but hard to begin to actually wear it consistently, because of how much easier it is to just keep pulling as always. I personally found that I feel more accountable to my goals now that I've discussed them aloud with someone else. I also really appreciated Aneela's vulnerability during our chat. It helped me feel more at ease speaking about such a personal matter." –B.K.


      "Good introduction to the watch but there was also other general advice given. It was good for my daughter to meet another hair puller. Our coach was very helpful and patient with the technology hold ups (I couldn’t remember my password for downloading apps). We know we can make contact again for help and I don’t feel completely alone with this problem." –Kirsty Hay


      "Amazing coach. My background is healthcare and I have mental health training, and she was so professional and caring- I can't say enough about how she literally changed my day and gave me hope to manage my condition, and she is an amazing role model by using her own BFRB to help others ." –A.D.


    Day 5

    Add a Second Area 

    Keen2 allows you to train up to 4 areas. We suggest you start with one area to better understand your behavior & get comfortable with how Keen2 works before adding additional areas. You can manage the areas trained by hitting the Keen2 icon in the top left corner of the app dashboard and selecting "Add a Danger Zone".

    When adding another area, we recommend disabling the first trained area. Here’s why. If you train one area and then train a second area, it’s best to have area one disabled so you can focus on adjusting the sensitivity for area two. If area one and two are enabled you won’t know which area needs adjusting. Once you have area two adjusted, then turn both areas on. In adding a third area, disable areas one and two, work with the third area and after you are satisfied, enable all three. You can disable a specific area by clicking into it from the “Band Settings” page, and setting the “Detection” switch off. 

     

    Day 30 (or later!)

    Habit Reversal Training


     

    Before we provide upgraded access to Habit Reversal Training, we want to ensure that you take enough time to Get Started and Build Awareness.

    You'll get an email from HabitAware and an app push notification when this area is accessible.

    Taking this time lays the foundation for Keen2 to then coach you through Habit Reversal Training!

     

    Learn More about HRT
    • In a clinical setting, Habit Reversal Training is a gold standard of treatment for trichotillomania (compulsive hair pulling), dermatillomania (excessive skin picking), onychophagia (chronic nail biting) and other body focused repetitive behaviors (BFRBs). Habit Reversal Training is scientifically proven to help you reduce and take control of your unwanted repetitive behaviors.

      You can read our full page on what Habit Reversal Training is here! 

    Connectivity Problems

    Bluetooth Connection Issues
    • Before starting, make sure your phone's Bluetooth is on. Now, force quit the Keen2 app on your phone (don't just close it). Re-open the app, navigate to the dashboard and click "Refresh Bands" and wait up to five seconds to see the bracelet icon with battery life. If you are still having issues, go to your Phone Settings, scroll to the Keen2 app and make sure you "Allow Keen2 to Access" Bluetooth here as well.

    Training Time-Out Issues
      • If training started but does not complete, please close the "Record Gesture" course. Then, hard close the Keen2 app (make sure it is not running in the background, re-open and try again. If it still times out, hard close the app again and Reboot the Keen2 bracelet per instructions below. Then, re-open the app and try again. If the problem persists, please email us at support@habitaware.com

        Re-booting the Keen2 bracelet

        1.  Quit the app completely so it’s not running in the background.

        2. Put Keen2 on the charger

        3. Lightly press the band against the charger

        4. Then, with your other finger FIRMLY push the white button on the back of the charger to reset the bracelet.

        5. Re-open the app and navigate to “record gesture” to re-start the training process.

    Factory Reset Keen2
    • 1. Navigate to Band Settings in the app (dashboard icon > band icon in the top right)

      2.  Scroll on the bracelet page and press the red "Factory Reset" button.

      3. Place the bracelet on the charger (should be plugged in)

      4. lightly press the bracelet against the charger.

      5 . Then, with your other finger FIRMLY push the white button on the back of the charger to reset the bracelet.

      6. When you push this button, you should see the bracelet screen flash

      7. Then, in the app, affirm the pop ups. This will delete all gesture data information from the bracelet.

      8. Then quit the app complete so it is not running in the background.

      9. re-open the app to see if the bracelet + app are back in bluetooth communication.

    Force a Device Firmware Update
    • 1. Put bracelet on charger.

      2. Push and HOLD bracelet button WHILE doing step 3:

      3. Push and Release white charger button.

      4. Wait two seconds, then release bracelet button.

      5. Open the "Connect and Record Gesture" course. The pop up will ask you to update “Keen2 DFU” if the bracelet is in Forced Update mode.

    How To Hard Close Your App
    • Hard-closing the app


      iPhone X and later:

      1. From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.

      2. Swipe right or left to find the app that you want to close.

      3. Swipe up on the app's preview to close the app.


      For iPhone SE, iPhone 8 and earlier, and iPod touch:

      1. Double-click the Home button to show your most recently used apps.

      2. Swipe right or left to find the app that you want to close.

      3. Swipe up on the app's preview to close the app.

      Here is a visual example from Apple of what this looks like.


      For Android:

      1. Swipe up from the bottom of the screen and pause in the middle of the screen.

      2. Swipe right or left to find the app that you want to close.

      3. Swipe up on the app's preview to close the app.


      Visual examples for Android and iPhone X and later:


    Tips for Parents

    We believe it's best for your child to start with one trained area so they can get to know themselves and Keen2. As they get used to Keen2, they can add additional trained areas or potentially a second Keen2. In the beginning, their goal is to build their awareness muscles and to learn to make a new choice by replacing the behavior with something more positive. This could be taking three deep breaths, an arm stretch, or a fidget toy. Your child will have to experiment to find what works for them and these may change over time.

    Please let your child know it's ok to do their habit a little bit, especially in the beginning. Our founder, Aneela, even still pulls a little bit, but the real win for her is that Trichotillomania doesn't have a hold on her anymore. She's taken control and that's what we hope for your child!

    When Keen2 syncs back with the app you can look at the data together and start seeing what times of day impact your child the most. This will help you shift the conversation away from "did you do your behavior today?" to "let's look at your Keen2 stats and see if we can identify any triggers." By reframing it, your child won't feel blame or shame and that too will have a positive effect.


    HabitAware Keen Sizing Guide

    Not sure which size is right for you?

    It's important that Keen has a snug fit on your wrist. Here's a quick guide to help you decide which bracelet size to order:


    Keen2


    Sporty Keen (original)