Motion Fingerprint™ is Keen's proprietary gesture detection algorithm. Because no two motions are exactly the same (just like our fingerprints!), Motion Fingerprint™ uses highly sophisticated sensor mathematics & machine learning to more closely match your true motion to the trained motion for better detection.

If you find Keen is vibrating too often or not enough, you can customize Keen by using the Area Settings.

So what's the trick?

Keen is vibrating when I’m eating, drinking, talking on the phone, adjusting my eyeglass

Solution: Adjust the Motion Sensitivity

When you get too many false vibrations while doing other activities near your danger zone, such as eating vs. nail biting, or drinking vs. eyelash pulling, decrease the motion sensitivity one number at a time until you find your sweet spot.

 1. Go to Keen Setting in the HabitAware app

 2. Tap Manage> Keen Overview > Tap your trained area

 3. Find Motion Sensitivity: Reduce the motion sensitivity from an 8 to a 7, one number at a time.

Keen is vibrating when I’m far from my danger zone such as keyboard typing, driving, texting, reaching for the TV remote.

Solution: Narrow the Zone Range

When getting too many false vibrations away from your danger zone, narrow the Zone Range.

 1. Go to Keen Settings in the HabitAware app

 2. Manage > Keen Overview> Tap your trained area

 3. Find Zone Range: Tap Narrow to reduce false alarms when your wrist is far from your danger zone.

Keen isn’t vibrating when I’m in my danger zone.

Solution: Increase the motion sensitivity

When not getting enough vibrations while in your danger zone, increase the motion sensitivity one at a time until you find your sweet spot.

 1. Go to Keen Settings in the HabitAware app

 2. Manage > Keen Overview> Tap your trained area

 3. Find Motion Sensitivity: Increase the motion sensitivity from an 8 to a 9, one number at a time, until you find your sweet spot.

Still getting too many false alarms?

Turn on Vibration Limit. This new feature allows you to choose how many vibrations you’ll get in 45-second intervals. Use when an activity where your wrist motion might be similar to your trained gesture ie: while driving.

 1. Go to Keen Settings in the HabitAware app

 2. Tap Enable and choose the number of vibrations you want in 45 second intervals.

You can also delete training, calibrate, and re-train or reach out to us at support@habitaware.com - we're here to help.

Want to track how often you are engaging in your unwanted behavior? Push Keen's button any time you perform your behavior, and the bracelet will give a short acknowledgment vibration confirming it has logged an event. Tap the Me tab in the app to view your progress over time. Multiple button presses in the same minute will only show up as one event.

• If you are experiencing too many false alarms, during an activity that is similar to your behavior, for example while eating, hold Keen's button for two distinct vibrations (~5 seconds) and release. You will feel an acknowledgment vibration letting you know Keen has been snoozed. After Keen "wakes up", it will send you another acknowledgment vibration. The default snooze time is 7 minutes and can be changed in your app. You can also wake it up manually by holding the button for two vibrations and releasing.

Keen allows you to train up to 4 areas. We suggest you start with one area and get comfortable with how Keen works before adding additional areas. You can manage the areas trained by hitting "Manage Band" in the app and selecting "Add an Area" or swiping left on a trained area to delete.

When adding another area, we recommend disabling the first trained. Here’s why. If you train one area and then train a second area, it’s best to have area one disabled so you can focus on adjusting the sensitivity for area two. If area one and two are enabled you won’t know which area needs adjusting. Once you have area two adjusted, then turn both areas on. In adding a third area, disable areas one and two, work with the third area and after you are satisfied, enable all three.

• Keen does not have an off button. If Keen is sitting idle (detects no motion), it will go into low power mode to conserve battery life. To learn how to snooze Keen, check question #8. You can disable an area, which will turn the area off. When an area is disabled it remains trained, just inactive.

Keen is helping you become aware of where your hands are. This awareness, plus a willingness to change, gives you the power to take control of the behavior. Once aware that you are doing the behavior, ask yourself: • Where am I? • What am I doing? • How am I feeling?This understanding helps you identify your triggers and choose the best replacement strategy for that moment. One example is built right into Keen: a Guided Breathing Exercise. Hold Keen's button for 3 distinct vibrations (~10 seconds), and release. Keen's light will breathe in and out with you for one minute. Some other examples you can choose to do on your own are:If you notice you perform the behavior when bored: 

• Go for a quick walk 
• Drink some water
• Grab a favorite fidget

If you notice you perform the behavior when tired:

• Sleep!

If you notice you perform the behavior when stressed: 

• Practice deep breathing
• Do jumping jacks
• Work on stress relief

Experiment to find what you like!

We believe it's best for your child to start with one trained area so they can get to know themselves and Keen. As they get used to Keen, they can add additional trained areas or potentially a second Keen. In the beginning, their goal is to build their awareness muscles and to learn to make a new choice by replacing the behavior with something more positive. This could be taking three deep breaths, an arm stretch, or a fidget toy. Your child will have to experiment to find what works for them and these may change over time.

To start, we've included a deep breathing exercise light guide in Keen that you may read more about here. Please let your child know it's ok to do their habit a little bit, especially in the beginning. Our founder, Aneela, even still pulls a little bit, but the real win for her is that Trichotillomania doesn't have a hold on her anymore. She's taken control and that's what we hope for your child!

Your child can also track their behavior by pushing Keen's button when they do their behavior. When Keen syncs back with the app you can look at the data together and start seeing what times of day impact your child the most. This will help you shift the conversation away from "did you do your habit today?" to "let's look at your Keen stats." By reframing it, your child won't feel blame or shame and that too will have a positive effect.

We have a few blog posts that you may find helpful as well:

Ask HabitAware: How do I get my child on board with the Keen smart bracelet?

Tips for Parents of Pullers & Pickers, featuring Natasha Daniels, Childhood Anxiety Expert

Guest Post: Parenting 101 - Back to School with BFRBs (like Trichotillomania and Dermatillomania)

We've also hosted a webinar where we've explored how to best be a supportive parent to a child with a BFRB.

Connection Issues:
Before starting, ensure Keen is charged up and close by, and make sure your phone's Bluetooth® Setting is on. Now, force quit the app on your phone (don't just close it). Plug and unplug the bracelet from the charger. Open up the app, pull to refresh on the initial screen, and wait up to five seconds to see the bracelet.

Training Issues: If training started but does not complete, please email support@habitaware.com. If you have issues training the bracelet for your behavior, please read the instructions and watch the video above.

Hard Reset:If Keen is not working as described in the instruction manual, try resetting it by plugging and unplugging the bracelet from the charger.

Factory Reset: If you need to reset the device to its original state, hold Keen's button for 4 vibrations (20 seconds) and release. WARNING: This will erase all gesture and event logging information from the bracelet.